General Terms and Conditions
General Terms and Conditions
1. Scope
The following terms and conditions apply to all orders placed through our online shop. Our online shop is intended exclusively for consumers.
A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business, or profession. An entrepreneur is a natural or legal person or a legally capable partnership that acts in the exercise of its trade, business, or profession when concluding a legal transaction.
2. Contractual Partner, Conclusion of Contract
The purchase contract is concluded with AURACO GmbH.
By placing the products in the online shop, we provide a binding offer to conclude a contract for these items. You can initially place our products in the shopping cart without obligation and correct your entries at any time before submitting your binding order by using the correction aids provided and explained in the order process. The contract is concluded when you accept the offer for the goods contained in the shopping cart by clicking the order button. Immediately after submitting the order, you will receive another confirmation by email.
3. Contract Language, Contract Text Storage
The language available for concluding the contract is in English. We do not save the contract text.
4. Delivery Conditions
In addition to the stated product prices, shipping costs may apply. Detailed information on any shipping costs incurred can be found with the offers. We only deliver by shipping. Unfortunately, self-collection of the goods is not possible.
5. Payment
The following payment methods are generally available in our shop:
Credit Card
By placing an order, you provide your credit card details. After your legitimation as the rightful cardholder, the payment transaction is carried out automatically, and your card is charged.
PayPal, PayPal Express
During the order process, you will be redirected to the website of the online provider PayPal. To pay the invoice amount via PayPal, you must be registered there or first register, legitimize with your access data, and confirm the payment instruction to us. After placing the order in the shop, we request PayPal to initiate the payment transaction. The payment transaction is automatically carried out by PayPal immediately afterward. Further information is available during the order process.
Klarna
After placing the order, you will be redirected to the website of the online provider Klarna GmbH. To pay the invoice amount via Klarna, you must have an online banking-enabled bank account, legitimize yourself accordingly, and confirm the payment instruction to us. Further information is available during the order process. The payment transaction is carried out immediately afterward by Klarna and your account is debited.
6. Retention of Title
The goods remain our property until full payment is made.
7. Transport Damage
If goods are delivered with obvious transport damage, please report such defects to the deliverer as soon as possible and contact us immediately. Failure to make a complaint or contact us has no consequences for your legal claims and their enforcement, especially your warranty rights. However, you help us assert our own claims against the carrier or transport insurance.
8. Warranty and Guarantees
Unless expressly agreed otherwise below, the statutory right to liability for defects applies. For used goods, the following applies: if the defect occurs after one year from the delivery of the goods, claims for defects are excluded. Defects occurring within one year from the delivery of the goods can be claimed within the statutory limitation period of two years from the delivery of the goods. The above restrictions and shortened periods do not apply to claims based on damages caused by us, our legal representatives, or agents:
- in case of injury to life, body, or health,
- in case of intentional or grossly negligent breach of duty and fraudulent intent,
- in case of breach of essential contractual obligations, whose fulfillment enables the proper execution of the contract in the first place and on whose compliance the contractual partner may regularly rely (cardinal obligations),
- within the scope of a guarantee promise, if agreed, or
- as far as the scope of the Product Liability Act is opened.
Information on any additional warranties that may apply and their exact conditions can be found with the product and on special information pages in the online shop.
Customer Service: You can reach our customer service for questions, complaints, and objections by email at help(at)auraclayart.com.
9. Liability
We are always fully liable for claims due to damages caused by us, our legal representatives, or agents:
- in case of injury to life, body, or health,
- in case of intentional or grossly negligent breach of duty,
- in case of guarantee promises, if agreed, or
- as far as the scope of the Product Liability Act is opened.
In case of breach of essential contractual obligations, whose fulfillment enables the proper execution of the contract in the first place and on whose compliance the contractual partner may regularly rely (cardinal obligations) due to slight negligence by us, our legal representatives, or agents, the liability amount is limited to the foreseeable damage at the time of the conclusion of the contract, which must typically be expected. Otherwise, claims for damages are excluded.
10. Dispute Resolution
The European Commission provides a platform for online dispute resolution (ODR), which you can find here [https://ec.europa.eu/consumers/odr/](https://ec.europa.eu/consumers/odr/). We are not obliged and unwilling to participate in a dispute resolution procedure before a consumer arbitration board.
1. Scope
The following terms and conditions apply to all orders placed through our online shop. Our online shop is intended exclusively for consumers.
A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business, or profession. An entrepreneur is a natural or legal person or a legally capable partnership that acts in the exercise of its trade, business, or profession when concluding a legal transaction.
2. Contractual Partner, Conclusion of Contract
The purchase contract is concluded with AURACO GmbH.
By placing the products in the online shop, we provide a binding offer to conclude a contract for these items. You can initially place our products in the shopping cart without obligation and correct your entries at any time before submitting your binding order by using the correction aids provided and explained in the order process. The contract is concluded when you accept the offer for the goods contained in the shopping cart by clicking the order button. Immediately after submitting the order, you will receive another confirmation by email.
3. Contract Language, Contract Text Storage
The language available for concluding the contract is in English. We do not save the contract text.
4. Delivery Conditions
In addition to the stated product prices, shipping costs may apply. Detailed information on any shipping costs incurred can be found with the offers. We only deliver by shipping. Unfortunately, self-collection of the goods is not possible.
5. Payment
The following payment methods are generally available in our shop:
Credit Card
By placing an order, you provide your credit card details. After your legitimation as the rightful cardholder, the payment transaction is carried out automatically, and your card is charged.
PayPal, PayPal Express
During the order process, you will be redirected to the website of the online provider PayPal. To pay the invoice amount via PayPal, you must be registered there or first register, legitimize with your access data, and confirm the payment instruction to us. After placing the order in the shop, we request PayPal to initiate the payment transaction. The payment transaction is automatically carried out by PayPal immediately afterward. Further information is available during the order process.
Klarna
After placing the order, you will be redirected to the website of the online provider Klarna GmbH. To pay the invoice amount via Klarna, you must have an online banking-enabled bank account, legitimize yourself accordingly, and confirm the payment instruction to us. Further information is available during the order process. The payment transaction is carried out immediately afterward by Klarna and your account is debited.
6. Retention of Title
The goods remain our property until full payment is made.
7. Transport Damage
If goods are delivered with obvious transport damage, please report such defects to the deliverer as soon as possible and contact us immediately. Failure to make a complaint or contact us has no consequences for your legal claims and their enforcement, especially your warranty rights. However, you help us assert our own claims against the carrier or transport insurance.
8. Warranty and Guarantees
Unless expressly agreed otherwise below, the statutory right to liability for defects applies. For used goods, the following applies: if the defect occurs after one year from the delivery of the goods, claims for defects are excluded. Defects occurring within one year from the delivery of the goods can be claimed within the statutory limitation period of two years from the delivery of the goods. The above restrictions and shortened periods do not apply to claims based on damages caused by us, our legal representatives, or agents:
- in case of injury to life, body, or health,
- in case of intentional or grossly negligent breach of duty and fraudulent intent,
- in case of breach of essential contractual obligations, whose fulfillment enables the proper execution of the contract in the first place and on whose compliance the contractual partner may regularly rely (cardinal obligations),
- within the scope of a guarantee promise, if agreed, or
- as far as the scope of the Product Liability Act is opened.
Information on any additional warranties that may apply and their exact conditions can be found with the product and on special information pages in the online shop.
Customer Service: You can reach our customer service for questions, complaints, and objections by email at help(at)auraclayart.com.
9. Liability
We are always fully liable for claims due to damages caused by us, our legal representatives, or agents:
- in case of injury to life, body, or health,
- in case of intentional or grossly negligent breach of duty,
- in case of guarantee promises, if agreed, or
- as far as the scope of the Product Liability Act is opened.
In case of breach of essential contractual obligations, whose fulfillment enables the proper execution of the contract in the first place and on whose compliance the contractual partner may regularly rely (cardinal obligations) due to slight negligence by us, our legal representatives, or agents, the liability amount is limited to the foreseeable damage at the time of the conclusion of the contract, which must typically be expected. Otherwise, claims for damages are excluded.
10. Dispute Resolution
The European Commission provides a platform for online dispute resolution (ODR), which you can find here [https://ec.europa.eu/consumers/odr/](https://ec.europa.eu/consumers/odr/). We are not obliged and unwilling to participate in a dispute resolution procedure before a consumer arbitration board.